Establish a foundation in Artificial Intelligence within the telecoms industry—the future for managing 5G networks, improving business agility and time-to-market.

TM Forum’s AI in Telecoms Overview course is an essential first step in establishing your understanding of how Artificial Intelligence (AI) is changing the telecoms industry. The course takes you through the basic terminology and features of AI, including the key application areas within telecoms, aspects and challenges of managing an AI project at scale and some associated tools and models defined by TM Forum to help manage the road to successful AI roll-outs. 

The course:

• provides the grounding you will need to go deeper into studying further AI training topics and provides you with an overview to help manage and understand AI projects;
• explains what AI is, what it can do in various areas of a telecoms business and, through case-studies, demonstrates the value that organizations have realized by using AI.

What will you learn?

Upon completion of this course you will be able to:

• Identify the various types and usages of AI.
• Understand the key areas of the telecoms industry where AI is being used and rolled out.
• Understand the impacts of AI in customer experience and the operations and maintenance of the network.
• Identify the key challenges and considerations for managing AI implementations at scale.
• Highlight the needs and basic concepts of the AI data model and how TM Forum are defining this model.
• Identify important areas which may affect the successful implementation of an AI strategy.
• Understand how an AI maturity model can help drive successful AI implementation.

Course objectives

Service Providers: 

• Introduce aspects of AI and how they can be used to provide business benefits to the service provider.
• Provide the same base knowledge and language across your organization.
• Provide you with an understanding of how to roll out AI projects effectively and efficiently.
• Equip your project teams with a consistent approach to managing and developing AI in your business.
• Enable you to create a more focussed and less ambiguous RFx.
• Manage AI projects effectively and using the same terminology as your suppliers and partners to solve common pain points.
• Help you start on the route to Career Certification for AI.

Suppliers: 

• Allow consistency and clarity when understanding customer AI requirements.
• Equip you to be better prepared to respond to RFx.
• Help your sales and marketing teams speak the same language as your customers and present your products in the same terms.
• Give you an understanding of how your product can better fit your customers’ AI requirements.
• Help you start on the route to Career Certification for AI.

Course Syllabus

1. Module 1 What is AI? Definitions and background
2. Module 2 Why AI in telecoms? The big picture
3. Module 3 Managing AI at scale
4. Module 4 TM Forum’s AI Data Model introduction
5. Module 5 Developing an AI strategy
6. Module 6 AI Maturity Model
7. Module 7 How is TM Forum helping to address the challenges?

Who should attend?

This course is suitable for:

• Anyone involved in selecting, supporting or managing an AI Project.
• Anyone tasked with ensuring AI projects within telecoms deliver value to the business.
• Technical staff – as a foundation course before taking further TM Forum AI training.
• Sales and marketing staff – to understand the benefits that AI can bring to your products and services.
• Managers who want to understand AI principles to incorporate into transformation projects.
• Staff involved in procurement requests or responses – to learn and understand the benefits of applying AI principles to these documents.

Certification

(TM Forum member companies only)
A course attendance certificate is issued on satisfactory completion of the course. To get on the career certification path, take the AI Fundamentals and AI Practitioner courses (coming soon). Please note, only employees of current TM Forum member companies are eligible to take the exams.